Cosmefrica Refunds and Returns Policy
At Cosmefrica, we take pride in the quality of our products. However, if for any reason you are not completely satisfied with your purchase, we are here to help.
Return Period: You have 30 days from the date of delivery to return your purchase.
Conditions for Return
Unopened and Unused: Products must be in their original condition, unopened, and unused. The seal must be intact where applicable.
Proof of Purchase: Include the original receipt or proof of purchase.
Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately for a swift resolution.
Non-returnable Items
Certain items cannot be returned for hygiene reasons, including but not limited to:-
- – Opened cosmetics
- – Used hair care products
– Earrings for pierced ears
How to Return
Contact Customer Service: Reach out to our customer service team via email or phone to initiate the return process.
Pack the Items: Carefully pack the items in the original packaging.
Return Label: We will provide you with a return shipping label.
Drop-off: Take the package to the designated drop-off point.
Tracking: Keep the return tracking number for your records.
Refunds
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done this and still have not received your refund, please contact us.
Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and follow the return procedure outlined above.
Shipping Costs for Returns
Defective or Incorrect Items: Cosmefrica will cover any shipping costs.
Change of Mind: Shipping costs for returns due to change of mind or incorrect choice will be the responsibility of the customer.
Contact Information
For any questions regarding our refunds and returns policy, please contact our customer service team at:
Email: info[at]cosmefrica.com
Phone: 087 1483 568
Cosmefrica is committed to ensuring that every customer is satisfied with their purchase. Our policy is designed to provide you with a worry-free shopping experience. Thank you for shopping with us!